At Guarino Security ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website guarinosecurity.online or use our smart home installation services.
Please read this Privacy Policy carefully. By accessing or using our services, you consent to the practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
Personal Information
When you contact us for services, we may collect:
- Name and contact information (email, phone number, address)
- Service location and property details
- Camera system information and preferences
- Payment information (processed securely through third-party providers)
Technical Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website or search terms
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To schedule, perform, and manage smart home installation services |
| Communication | To respond to inquiries, provide support, and send service updates |
| Payment Processing | To process payments and send invoices for services rendered |
| Website Improvement | To analyze website usage and improve user experience |
| Legal Compliance | To comply with applicable laws and regulations |
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party providers who assist us in operating our business and providing services (payment processors, scheduling software)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Safety and Security: To protect our rights, property, or safety, or that of others
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data storage with access controls
- Encryption of sensitive information
- Regular security assessments
- Employee training on data protection
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Your Privacy Rights
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing
- Objection: Object to processing of your data
- Portability: Request data portability
- Opt-Out: Opt-out of marketing communications
To exercise these rights, please contact us at [email protected].
6. California Privacy Rights (CCPA)
California Consumer Privacy Act
If you are a California resident, you have the right to:
- Know what personal information is collected about you
- Know whether your personal information is sold or disclosed and to whom
- Say no to the sale of your personal information
- Access your personal information
- Request deletion of your personal information
- Not be discriminated against for exercising your privacy rights
To exercise your California privacy rights, contact us at [email protected] or call +1 (409) 934-5391.
Do Not Sell My Personal Information: We do not sell personal information. If this practice changes in the future, we will update this policy and provide a clear opt-out mechanism.
7. Data Retention Policy
We retain personal information only for as long as necessary to:
- Provide the services you requested
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain business records for legitimate purposes
Specific retention periods:
- Service records: 5 years for customer service and warranty purposes
- Financial records: 7 years for tax and accounting purposes
- Website analytics: 26 months
- Marketing communications: Until you opt-out or request deletion
8. Cookies and Tracking Technologies
Cookies and Tracking
We use the following types of cookies and tracking technologies:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Collect anonymous data about how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Third-Party Analytics: We may use services like Google Analytics to understand website traffic
Your Cookie Choices:
- Control cookie settings through your browser preferences
- To opt-out of Google Analytics, visit the Google Analytics Opt-out Browser Add-on
- Note: Disabling cookies may affect website functionality
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. International Data Transfers
Our services are primarily offered in the United States and Canada. If you access our services from outside these regions, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to this transfer.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated Privacy Policy on this page
- Updating the "Last Updated" date at the top of this policy
- In some cases, providing additional notice (such as adding a statement to our homepage)
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
13. Contact Us
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the following methods:
Email:
[email protected]
Phone:
+1 (409) 934-5391
Business Hours:
Monday - Sunday, 8:00 AM - 8:00 PM EST
Mailing Address:
Guarino Security
204 Rosemont St
Kingsport, TN US 37660
Phone:
+1 (409) 934-5391
Response Time:
We respond to privacy inquiries within 30 days
Acceptance of Terms
By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our site or services. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.